FAQ
Effective Date: 1st of June, 2025
1. Are all products digital?
Yes! All our products are digital downloads. After purchase, you’ll receive immediate access via email. No physical items will be shipped.
2. Is shipping free?
Since all our products are digital, there are no shipping costs. If we ever offer physical products, shipping will always be free within the included regions.
3. Can I get a refund?
Due to the instant delivery of digital products, all sales are final. We do not offer refunds, returns, or exchanges after purchase.
4. What if I have technical issues?
If you have trouble accessing your files or received the wrong product, please contact our support team and we’ll help you resolve the issue.
5. Can I share my download?
No. Your purchase is licensed for your personal use only. Sharing the download with others is not allowed.
6. Do I need an account to buy?
No account is required. You can purchase as a guest and your download link will be sent directly to your email.
7. How do I access my downloads?
After payment, a download link will be sent to the email you used during checkout.
8. What file types are included?
Our products come in the specified digital formats listed on each product page. Typical formats include PDF or ZIP archives.
9. Can I use the downloads commercially?
Our standard products are for personal use only. For commercial licenses, please contact our support team.
10. How many times can I download my purchase?
You can download your product multiple times using the link sent to your email. If you lose the link, contact support for assistance.
11. Are the downloads compatible with all devices?
Most downloads are compatible with common devices and software.
12. What payment methods are accepted?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
13. Is my payment information secure?
Yes! All transactions are processed through secure payment gateways and we do not store your payment details.
14. What if I accidentally purchase the wrong product?
Unfortunately, we cannot offer refunds. Please double-check your selection before completing the purchase.
15. Can I access my downloads on multiple devices?
Yes! You can use your download on any device compatible with the file type, but it is licensed for personal use only.
16. How do I contact support?
You can reach our support team via the contact form on our website or by emailing help.buydigitals@gmail.com.